Global e-commerce giant Amazon has launched its third customer service facility in India in line with its commitment in the growing e-commerce industry in India.
The centre opened in Pune is third after the ecommerce behemoth had set up two sites in Hyderabad in 2005 and 2014, respectively.
The facility will support Amazon.in and Amazon.com with pre and post-order customer service through various mediums like e-mail, chat, phone and social media. It will also host teams that provide support to Amazon’s operations in India in the form of training, workflow etc. The centre will help create employment opportunities in and around Pune.
Raj Raghavan, Director Human Resources, Amazon India, said in a statement: “Pune is a fast-growing, vibrant and young city with a great talent pool, infrastructure and growth potential. In line with our vision of building Amazon as Earth’s most customer-centric company, the Pune Customer Service facility will augment our capabilities to serve our customers better and enable Amazon to deliver consistently high levels of customer experience.”
Ever since its inception in India, Amazon has been relentlessly inventing on behalf of its customers. In 2014, Amazon.in had launched Hindi language phone support for customers enabling them to select their preferred language option on the Contact Us page or through the Toll free and DID number, the statement said.