We wouldn’t hesitate to say that gadgets have turned into a necessity rather than luxury. Each time a device breaks down, it gets tedious to lookup nearby service centres and take out time to head to the store. And let’s not forget the long wait times. This is exactly what compelled founders of RepairMyGadget Ankur Gupta and Ashwini Kumar who were batchmates at Narsee Monjee Institute of Management Studies to build a startup that aims to simplify the process for customers and repairmen alike.
RepairMyGadgets has served over 2000 customers by teaming up with more than 60 partners and third party logistic providers. The core team includes 10 members. The bootstrapped startup is in the process of fund raising and aims to enter two more metropolitan cities this year, while looking for more B2B partnerships.
‘While other portals limit themselves to a particular gadget, our intent is to give our customers one portal for all gadgets ranging from phones, laptops, TV, fridge, AC, cameras, gaming consoles, washing machines, water purifiers etc.,” Gupta tells us.
“We are also helping our B2B clients with their complete lifecycle management as technology is becoming the forerunner of businesses today. We help them to procure, repair and dispose their gadgets in an environmentally friendly way,” he further adds.
Users need to log into repairmygadget.in and key in their needs. A list of vendors with estimated repair charges will populate the screen, giving users the liberty to choose a vendor of their choice. The startup will then pickup the device, get it repaired and then delivered back to your doorsteps. Currently, they accept only cash on delivery. Users are charged an upfront non-refundable Rs 200 during the pickup, which is later adjusted in the cost of repairing the device. The company is also in talks to integrate mobile wallet to further simplify the payment option.
“We work on small commissions as logistics and marketing partners,” Gupta tells us. He adds that the startup wants bring as many third-party vendors onboard as possible, but has a strict verification procedure to choose vendors.
Currently, social media and non-traditional offline channels are their only source of promotions. But they mainly rely on the existing customers to promote services within their peer groups.