Telecom operators see red for Re 1 compensation for call drops


Mobile operators may challenge the order of telecom regulator Trai mandating a Re 1 penalty for a dropped call, saying the measure is misplaced and fails to factor in the difficulties they face in the rollout of telecom infrastructure.

Trai said that the penalty, which will be limited to three calls in a day per consumer, will be imposed from the new year as companies will need time to make “suitable provisions” in their systems.
“Trai is of the view that the mandated regime would provide relief to the consumers from the issue of call drops to some extent and spur the service providers to improve the quality of service,” the regulator said. “Trai will keep a close watch on the implementation of the mandate as well as the measures being initiated by the service providers to minimize the problem of dropped calls and may undertake a review after six months, if necessary.”

Mobile operators’ lobby grouping COAI, which has members such as Airtel, Vodafone and Idea Cellular, opposed the measure. “We are very disappointed, we do not believe this is the right solution… There is lot of ambiguity arising from the proposed solutions,” Rajan S Mathews, director general of Cellular Operators Association of India, said.

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